Return & Exchange Policy

Our 90-Day Satisfaction Guarantee

You have 90 calendar days from the date of purchase to return an item for a refund or exchange. If 90 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

• Condition: The item must be unused and in the same condition that you received it.
• Packaging: You must package it so it is not damaged in return shipping.
• Proof of Purchase: A receipt or proof of purchase (e.g., order confirmation email, invoice) is required. Please include a copy with your return.

How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

1. Contact Us: Email us at sales@comfortfirst.us with your order number and the reason for your return/exchange, or call 714-550-4971.
2. Await Instructions: We will review your request and provide you with specific instructions, including a Return Merchandise Authorization (RMA), within 1-2 business days. Do not send items back without first contacting us.

Refunds

• Processing: Once your return is received and inspected at our facility (18277 Pasadena St., Ste B102, Lake Elsinore CA 92530, United States), we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund.
• Approval: If your return is approved, your refund will be processed promptly. A credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within 7-10 business days of approval.
• Sale Items: All sale items are eligible for a refund based on the price paid at the time of purchase.

Late or Missing Refunds

If you haven’t received a refund yet after the indicated timeframe, please follow these steps:

1. Check Your Bank/Credit Card Account: First, re-check your bank account or credit card statement. Refund processing times can vary.
2. Contact Your Credit Card Company/Bank: It may take some additional time for your refund to be officially posted by your credit card company or bank. Inquire about pending refunds.
3. Contact Us: If you've completed the above steps and still have not received your refund, please contact us at sales@comfortfirst.us. We will provide you with the refund transaction details and assist you further.